Paying it sideways (in the Dunkin’ Donuts drive-thru)
Wednesday at 1:32 pm
She smiled, too.
Sitting at a Dunkin’ Donuts drive-thru window this morning near my house. The employee’s uniform shirt said, “Fueled by Positive Energy.” And, he most definitely was.
He smiled, cheerfully commented on the weather then asked how I was — which made me think about how many other employees I’d been served by in that same line, with that same friendliness.
So, after I paid, I asked to talk to his manager. As I did, a shadow crossed his face and his smile faltered. I’d seen this effect before, since I frequently like to compliment people who give good service. I knew he was expecting a complaint, because that’s typically what people do when they ask for the manager. So, I quickly added, “I want to compliment you,” and immediately saw relief on his face.
As he called his manager over, that same shadow crossed her face, as if she were bracing.
“Every time I come here, your employees are excellent” I told her. “You’re obviously doing a great job of finding and training good people.”
And she smiled.
Relieved and pleased. And also obviously proud of her team.
A good way to start the day.
The egg and cheese wraps didn’t hurt either.
(This experience happened at the Dunkin’ Donuts at 5414 Grand Avenue in Gurnee, Illinois.)
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